Question 1

What is Lango?

Accepted Answer

Lango is a digital bridge connecting Nigerian brands directly to supermarket shelves and retail chains. We simplify the product discovery and procurement process for both sides.

Question 2

Is it free to join?

Accepted Answer

Joining Lango is free. We offer both free and premium features to help businesses scale at their own pace. You only pay for advanced visibility and premium matching tools.

Question 3

Which regions do you support?

Accepted Answer

We currently focus on the Nigerian market, covering all major states and commercial hubs, with plans to expand across West Africa soon.

Question 4

Is my data secure?

Accepted Answer

Yes, Lango uses industry-standard encryption to protect your business information, documents, and communications.

Question 5

How do I get started?

Accepted Answer

Simply click the 'Get Started' button, select your role (Supplier or Retailer), and complete the onboarding process.

Question 6

Does Lango handle logistics?

Accepted Answer

While Lango facilitates the connection between suppliers and retailers, we are currently working with preferred logistics partners to provide optional end-to-end delivery solutions.

Question 7

Who can I contact for media inquiries?

Accepted Answer

For media, partnerships, or press inquiries, please reach out to our communications team at media@lango.com.

Question 8

How do I list my products?

Accepted Answer

Once verified, you can upload your product catalogue, including high-quality images, prices, MOQs, and shelf-life details to your Digital Sell Sheet.

Question 9

How do I find retailers?

Accepted Answer

Our AI-powered matching system automatically flags your products to relevant retail buyers who are actively searching for items in your category.

Question 10

Are there any listing fees?

Accepted Answer

We have transparent pricing models. Basic listing is free, while premium 'Power Brand' packages offer enhanced visibility and direct buyer pitching.

Question 11

What documentation do I need?

Accepted Answer

You'll need basic business registration documents, NAFDAC/SON certifications where applicable, and high-quality product images for your digital sell sheet.

Question 12

How do I manage my inventory?

Accepted Answer

Our supplier dashboard allows you to update stock levels, adjust MOQ, and update product details in real-time.

Question 13

Can I export my Digital Sell Sheet?

Accepted Answer

Yes, you can download your Digital Sell Sheet as a PDF or export your entire catalogue for external use.

Question 14

How long does verification take?

Accepted Answer

Verification typically takes 24-48 hours as our team manually reviews your documentation to ensure the highest quality for our retail partners.

Question 15

How do I find new brands?

Accepted Answer

Browse through our 'Discover' page which categorizes vetted brands by region, capacity, and market performance, complete with NAFDAC verification status.

Question 16

Can I request samples?

Accepted Answer

Yes, our platform allows you to request samples directly from suppliers with one click, helping you vet products before committing to large orders.

Question 17

Is there a commission on orders?

Accepted Answer

Lango facilitates the discovery and connection. Payment terms and logistics are handled directly between you and the supplier according to your agreement.

Question 18

Are all suppliers on Lango vetted?

Accepted Answer

Yes, every supplier goes through a verification process where we check their business registration, physical address (for applicable levels), and product certifications.

Question 19

Can I filter brands by location?

Accepted Answer

Absolutely. Our advanced filter system allows you to search for brands by city, state, or region to optimize for local sourcing.

Question 20

Is there a limit to connections?

Accepted Answer

No, you can browse, filter, and connect with as many brands as you need for your retail operations.

Question 21

Can I create a wishlist of brands?

Accepted Answer

Yes, you can 'Save' brands to your dashboard to track their updates and easily find them when you're ready to order.

Question 22

When are invoices generated?

Accepted Answer

Invoices for premium subscriptions are generated on the first day of each month and sent to your registered business email.

Question 23

What payment methods do you accept?

Accepted Answer

We accept all major Nigerian debit cards, bank transfers through virtual accounts, and USSD payments.

Question 24

Can I cancel my premium plan?

Accepted Answer

Yes, you can downgrade or cancel your premium subscription at any time from your account settings. Changes will take effect at the end of the current billing cycle.

Question 25

Why was my brand rejected?

Accepted Answer

Common reasons include expired certifications, low-quality product images, or missing business registration documents. Our team always provides specific feedback so you can re-apply.

Question 26

Do I need NAFDAC for everything?

Accepted Answer

For food, drugs, and chemicals, NAFDAC registration is mandatory to list on Lango. For other products, appropriate SON or industry-standard certifications are required.

Question 27

Can I list multiple brands?

Accepted Answer

Yes, if you own multiple distinct brands, you can manage them under a single corporate account by adding them through your dashboard.

Question 28

How is my business data protected?

Accepted Answer

We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. Your sensitive documents are stored in isolated, secure cloud buckets with strict access controls.

Question 29

Who can see my pricing?

Accepted Answer

Pricing visibility is restricted to verified retail buyers on the platform. You can also specify different price points for different buyer categories.

Question 30

Does Lango share my data with third parties?

Accepted Answer

No, we never sell your data. We only share necessary information with logistics partners or payment processors when you explicitly initiate an action.

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