Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you" or "User"), and Lango a subsidiary of ChopEba Technologies (operating as "Lango"), concerning your access to and use of the Lango website and the market access coordination platform (collectively, the "Platform").

Lango is a market access coordination platform that helps emerging producers connect with organized retail chains and manage product applications digitally. By accessing the Platform, creating an account, or utilizing any of our Services, you acknowledge that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using the Platform and must discontinue use immediately.

Lango provides a digital marketplace where producers can create product profiles and send applications to many retailers through one simple online flow. Retailers can publish their requirements, fees, and acceptance criteria, and receive structured applications from producers in a single inbox.

Lango is owned and operated by Eba (ChopEba Technologies or related entity), which manages the platform, data storage, and security. Lango is a technology provider; we do not buy, stock, or sell products itself, and we are not a party to the commercial contracts or supply agreements between producers and retailers.

In these Terms and Conditions:

• "Lango" means the online platform, website, and related services provided by ChopEba Technologies.
• "User" means any authorized representative of a Producer or Retailer accessing the Platform.
• "Producer" means a company or person that offers products and uses Lango to apply to retailers.
• "Retailer" means a supermarket, pharmacy, minimart, kiosk, or other store that reviews producer applications on Lango.
• "Account" means an online user profile created on Lango.
• "Services" means all features and functions of the Lango platform, including producer and retailer dashboards, product management, applications, messaging, analytics, and payments.
• "Content" means all text, images, logos, documents, data, and other material that a user uploads or submits to Lango.
• "SKU" (Stock Keeping Unit) refers to a distinct item or product type listed by a Producer.

To use Lango as a producer or retailer, you must be a legal business entity duly registered with the Corporate Affairs Commission (CAC) of Nigeria, or a person who is allowed to enter binding contracts under the laws of the Federal Republic of Nigeria.

You must provide true, accurate, and complete information during sign-up and "Know Your Customer/Business" (KYC/KYB) checks, including business registration details, Tax Identification Number (TIN), and bank account information. You agree to update your information if it changes, so that your account data stays correct and complete. Lango reserves the right to review and approve or reject your KYC submission within a reasonable time and may request additional documentation where needed to satisfy regulatory requirements.

You are responsible for keeping your login details, such as email, phone, passwords, and one-time passwords (OTP), safe and private. You must not share your account with other people or allow anyone else to access Lango using your credentials. You must inform Lango quickly if you believe your account has been used without permission or your password has been exposed. Lango may suspend or disable an account if it believes there has been misuse, fraud, or a breach of these Terms and Conditions.

There are two main types of users on Lango:

• Producers: Use Lango to register their business, set up product SKUs (including names, categories, pricing, NAFDAC numbers, and images), browse a directory of retailers, and build/submit applications to one or many retailers.
• Retailers: Use Lango to create store profiles, publish acceptance criteria and fees, and receive structured applications in a central inbox to approve, reject, or hold applications.

Lango may also provide special admin accounts for its internal operations team to review KYC, monitor quality, and manage the platform.

You agree to use the platform only for lawful business purposes and in line with these Terms and Conditions and any other policies posted on the website.

7.1 Rights and Responsibilities of Producers

• Data Accuracy: Producers have the right to manage their product portfolio but bear the absolute responsibility for the accuracy of all technical specifications, pricing, and logistical data provided.
• Compliance Management: Producers must proactively update expiration dates for NAFDAC certifications and other regulatory permits.
• Professionalism: Producers are responsible for following up on Retailer inquiries via the Platform.
• Inventory Integrity: Producers represent that the SKUs listed are in stock or can be produced within lead times.
• Pricing Consistency: Producer prices must be consistent with standard market rates.
• Asset Quality: Producers are responsible for high-resolution, accurate product images.
• Logistics Readiness: Approval implies readiness to fulfill orders according to Retailer protocols.
• IP Warranty: Producers warrant ownership of producer names, logos, and trademarks.
• Promotional Alignment: Promotional offers mentioned in applications must be valid.
• Packaging Standards: Physical packaging must match descriptions and comply with requirements.
• Representative Authorization: Individuals operating the Account must be authorized.
• Notification of Discontinuation: 30 days notice required before stopping supply.
• Indemnity for Product Defects: Producers bear sole responsibility for consumer claims.

7.2 Rights and Responsibilities of Retailers

• Decision Autonomy: Retailers have the right to accept or reject any application.
• Transparency: Retailers must maintain clear, up-to-date listing criteria.
• Communication Commitment: Retailers should review and respond to applications reasonably.
• Feedback Specificity: Retailers are encouraged to provide brief, specific reasons for rejections.
• Confidentiality: Retailers must treat sensitive Producer data as confidential.
• Store Profile Accuracy: Retailers must keep store directory information accurate.
• Non-Circumvention: Retailers agree not to bypass the Platform for initiated processes.
• Fair Review Process: Retailers agree to review applications without discrimination.
• Platform Feedback: Retailers are encouraged to report technical bugs.
• Listing Activation Timeline: Retailers should provide a tentative timeline for shelf appearance.
• Data Security Responsibilities: Access to dashboard must be limited to relevant staff.
• Policy Change Alerts: Retailers must update profile immediately if criteria change.

8.1 Fee Structure and Pricing Models

Lango may charge Producers transaction-based fees. These fees are designated as service charges for the utilization of Lango's digital workflow. Payment of these fees does not guarantee listing approval.

8.2 Currency and Taxation

All fees are quoted in Nigerian Naira (NGN). Prices are exclusive of VAT. Producers are responsible for ensuring all statutory tax obligations are handled appropriately.

8.3 Third-Party Payment Processing

Payments are facilitated through secured third-party payment gateways (e.g., Paystack). Lango does not store sensitive cardholder data.

8.4 Non-Refundability and Chargebacks

Service fees are strictly non-refundable once the application has been submitted. Fraudulent chargebacks will result in account termination.

9.1 Regulatory Compliance Warranty

Producers expressly warrant that all products listed comply with NAFDAC Act, SON Act, and other relevant Nigerian legislation.

9.2 Verification, Liability, and Recalls

Lango is a secure portal but does not act as a regulatory body. The Producer remains 100% liable for health-related claims.

9.3 Sample Submission and Inspection Rights

Retailers retain the absolute right to request physical samples. The cost and risk of shipping samples rest with the Producer.

10.1 Ownership and User License

Users retain all ownership rights to the content they upload to Lango. By uploading content, you grant Lango a license to host and display it solely for operating the Platform.

Lango acts as a Data Controller and Data Processor as defined under the Nigeria Data Protection Regulation (NDPR).

To protect the integrity of the market access ecosystem, Users are strictly prohibited from:

• Regulatory Fraud: Uploading forged NAFDAC certificates or CAC documents.
• Fee Circumvention: Moving transactions "offline" specifically to avoid Lango's fees.
• Market Interference: Posting misleading pricing intended to harm competitors.
• Security Breaches: Attempting to bypass RLS or utilizing SQL injection.
• Identity Misrepresentation: Registering incorrectly to gain unauthorized access.
• Anti-Competitive Behavior: Price-fixing or collusive bidding.
• Bribery and Corruption: Offering incentives to influence listing decisions.
• Unauthorized Automation: Utilizing bots, spiders, or scrapers.
• Reputational Harm: Defaming, harassing, or spreading false information.
• Money Laundering: Concealing the origin of illegally obtained funds.
• Restricted Goods Distribution: Listing products prohibited by Nigerian law.
• System Overloading: Intentionally generating excessive traffic (DoS).

The relationship between Lango and its Users is that of independent contractors. Lango is a neutral technology intermediary. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

To the maximum extent allowed by Nigerian law, Lango and its owners will not be liable for any indirect, special, incidental, or consequential losses. Lango's total liability is limited to the fees you have paid in the 12 months before the event.

Lango reserves the right to suspend or terminate access if terms are breached, documentation fails, or fraudulent activity is detected. Termination does not automatically cancel applications currently under review.

These Terms shall be governed by the laws of the Federal Republic of Nigeria. Disputes not resolved informally shall be referred to the courts of competent jurisdiction in Abuja.

You consent to receive electronic communications. Agreements, notices, and disclosures provided electronically satisfy legal requirements for written communication.

For legal notices, email legal@uselango.com or visit 11 Nun Street, Abuja, Nigeria.